The Effect of Financial Service Quality and Water Management on Patients‟ Satisfaction: Literature Review

Despite increasing interest in investigating the impact of perceived financial service quality and water management on patients' satisfaction, there is a lack of comprehensive research that reflects different financial environments, especially in the Libyan context after the 2011 revolution. This research will endeavour to investigate how perceived financial service quality and water management are related to patients' satisfaction. Its main objective is to investigate the impact of perceived financial service quality and water management in Libyan public hospitals are related to patients' satisfaction, the study aims to assess patient's expectations, patients' satisfaction levels and measure the quality gap for SERVQUAL dimensions. This conceptual study used the literature review to help in understanding in greater depth the impact of perceived financial service quality and water management on patients' satisfaction. It will help both the hospital industry and the government to develop new policies to attract more patients to undergo treatments in the local hospitals. Moreover, this will help the public hospitals to create sustainable competitive advantages in which their marketing strategies should be based to attract more potential patients from other countries