DETERMINANTS OF BEHAVIOURAL INTENTION ON E-WALLET USAGE: AN EMPIRICAL EXAMINATION IN AMID OF COVID-19 LOCKDOWN PERIOD

The Government of India has announced nationwide lockdown in four phases from 24th of March 2020 in India due to eradication and elimination of COVID-19 from the country. The essential services including food industry, petrol pumps, banks and ATMs are exempted from Lockdown. Citizens of the country were had no other choice rather than staying at home due to COVID-19 pandemic India. The social distancing and avoidance of physical touch were the major measures to escape from COVID-19 virus. The use of digital transactions and electronic cash transfer were encouraged in every nook and corner of the country. The present empirical study was aimed to investigate the significant predictors of behavioural intention on e-wallet usage in amid of COVID-19 lockdown period. This study was adopted empirical research design to online survey method to gather the perception of e-wallet users in the study area. The results indicates that perceived security, social influence, performance expectancy are the positive and significant predictors of e-wallet usage whereas, effort expectancy do not have significant influence on e-wallet usage. Further, e-wallets usage should be encouraged to avoid unnecessary visit to banks, implementation social distancing, avoidance of physical touch while exchange of cash amid of COVID-19 pandemic in India and also to create positive attitude among citizens of the country towards adoption of cashless economy.