ERP Adoption Using Technology Acceptance Model: Case of Bosnia and Herzegovina

Even though the Enterprise Resource Planning (ERP) technologies have been significantly addressed in managerial literature, few studies investigated the topic in context of Bosnia and Herzegovina (B&H). This study explores the ERP technologies adoption using a Technology Acceptance Model (TAM). Accordingly, effects of Perceived Ease of Use and Perceived Usefulness on Behavioral Intention and Actual Use of ERP technologies in B&H will be investigated. Valid and reliable structured survey has been prepared and delivered to companies in B&H which are using ERP technologies. Based on the recent literature, first order structural equation model has been proposed and tested. In total, 82 questionnaire responses have been collected from companies in B&H which are using ERP technologies. Factory data analysis has been performed to purify scales through items' loadings and Cronbach's Alpha values. The scales were also tested for Convergent validity through partial least-square path modelling using Smart PLS 3 software. Results indicated that effects of Perceived Ease of Use on Behavioral Intention and Perceived Usefulness are significant and positive. Business Innovativeness has significant effects on Actual ERP System Use while Perceived Usefulness does not appear to be predictor of Behavioral Intention.