ROLE OF ORGANIZATIONAL CITIZENSHIP BEHAVIOUR IN MODERATION EFFECTS OF PERCEIVED ORGANIZATIONAL SUPPORT AND PSYCHOLOGICAL EMPOWERMENT ON JOB PERFORMANCE

Background: employee performance is one of the factors of an organization to determine the success of an organization to achieve its objectives. Job performance is supported by many things so that it can be realized and produces optimal results. Because of the high demands of the organization, support from the organization is needed in this case apart from the initiative of the employee itself. Objective: This study aims to determine the effect of Perceived Organizational Support and Psychological Empowerment on Job Performance and Organizational Citizenship Behaviour. And examines the influence of Organizational Citizenship Behaviour as a moderating variable between the relationship of Perceived Organizational Support and Psychological Empowerment to job stress. Method: This study uses a quantitative approach. The independent variables of this study are Perceived Organizational Support and psychological empowerment. The dependent variable of this study is Job Performance. The moderator variable is Organizational Citizenship Behaviour. The study sample were 57 employees who worked in the Human Resources Division in a Limited Liability Company in Indonesia. Data is collected by giving questionnaires to respondents. Results: based on the results of direct hypothesis testing, namely Perceived Organizational Support and Psychological Empowerment on Organizational Citizenship Behaviour and Job Performance with t-statistics> 1.96. While the influence of Organizational Citizenship Behaviour on Job Performance with the results of t-statistic = 6.304. Based on the indirect test results this study obtained the influence of Perceived Organizational Support on Organizational Citizenship Behaviour, Organizational Citizenship Behaviour influences Job , Perceived Organizational Support for Job Performance with t-statistic> 1.96. The second indirect test result is the magnitude of the influence between Psychological Empowerment on Organizational Citizenship Behaviour, Organizational Citizenship Behaviour on Job Performance produces t-statistics> 1.96 and the results of direct influence path test between Psychological Empowerment on Job Performance produce t-statistic values < 1.96. Conclusion: There is a significant influence from Perceived Organizational Support and Psychological Empowerment on Organizational Citizenship Behaviour and Job Performance. Organizational Citizenship Behaviour as a moderator variable becomes a partial mediation variable in the relationship between Perceived Organizational Support to Job Performance but acts as a full mediation variable in the relationship between Psychological Empowerment to Job Performance