EXPLORING DISSATISFACTION LEVEL OF CUSTOMERS IN PUBLIC SECTOR ORGANIZATION IN PAKISTAN

In this paper an effort is made to measure the perception of customer regarding the services given by public sector organization. A survey technique is utilized to collect data on pre-determined variables which comprises of 200 respondents. In order to estimate the data, descriptive statistics is used to quantify variables of interest i-e the improper attention from the customer, wastage of time in other activities Careless attitude towards assigned task and misuse of official resources. This paper comes to point that among many other variables misuse of computer and internet in official timing, unnecessary over time is required for completion of task, a lot of time wasted in doing little work that could be done in short time and improper attention of employees have negative effect on customer employee relationship have greater impact on dissatisfaction