DEVELOPMENT OF EFFECTIVE QUALITY & SAFETY METRICS MODEL SUITABLE FOR MANUFACTURING ENVIRONMENT

Metrics are the reliable measurement tool used to manage the performance of the organizations. Apart from the financial metrics, the Quality and Safety metrics are crucial for manufacturing organizations. Both the metrics measures the organizations performance for satisfactory compliance of the customer, statutory and other stakeholders' requirements. The pyramid metric matrix is designed to accommodate the key elements of metric ingredients. Different process requirements are considered and analysed for funnelling the quality and safety metric characteristics. The characteristics are reviewed under various methodologies and approaches and the final model is developed with consolidated quality and safety metrics. The metrics are presented with simple computations and clear definitions for easy comprehension and application