CONFLICT RESOLUTION IN THE COMMUNICATION CRISIS (A CASE STUDY OF PT. SABANG GEOTHERMAL ENERGY PROJECT LAND DISPUTE)

Humans and conflicts are inseparable. Conflict is inevitable. Conflict is inevitable but manageable. In the daily activities of human beings both as individuals, as members of organizations or corporations, and as members of society are always faced with conflict. The same is true with the crisis. Conflict can be caused by crises including communication crises. Wrong communication can lead to great conflict and can threaten the survival of an organization or corporation. This study highlights the conflict that occurs between mining business investors and the community of PT. SGE with the people of Jaboy Sabang Aceh. The conflict raised in this study started from the land dispute between the people as landowners and PT. SGE as an investor. In the beginning, the companys mining business has built communication with elites such as regional leaders, community leaders, religious figures, and related stakeholders, but did not touch the public interest as a party directly related to the companys operational area. From the perspective of intercultural communication, there is a lack of harmonious communication between enterprises and society. This research is conducted to identify and trace the process of intercultural communication to reduce uncertainty between the two parties based on the theory of uncertainty reduction, the theory of intercultural communication, the concept of conflict, conflict management, and conflict resolution. As qualitative research, the data was collected through in-depth interviews with informants from investors and community leaders in Aceh strengthened by observation. From the results of the analysis and discussion, the researchers found the fact that the company did not adhere to the principles in building intercultural communication and did not dive into the characteristics of the people of Aceh. PT. SGE temporarily halted the companys operations to complete licensing and fulfilling its commitment to the community. As a result of the conflict that occurred that once disrupted the operations of companies that carry the mission of the government in realizing information for the people of Aceh can walk back and get support from the community. Conflicts that occur have been resolved with the concept and model of conflict resolution. Thus what is the desire of the community is bridged through open communication, consistent, committed so that mutually beneficial cooperation is established.