KNOWLEDGE MANAGEMENT, HUMAN CAPITAL AND ORGANIZATIONAL INNOVATION AS DRIVERS OF QUALITY HIGHER EDUCATION IN MALAYSIA: LESSONS FOR GULF COUNTRIES

The promotion from quality of higher education in Malaysian public universities is widely documented. However, how it links to the enhancement of quality education in the Gulf Cooperation Council (GCC) Countries seems non-existent. This paper hopes to address this gap on Organizational Innovation (OI) from perspective Knowledge Management (KM) and Human Capital (HC) for Quality Higher Education in Malaysia and how it may be relevant to the GULF countries. Three faculties were chosen for this study from Malaysian Public Universities in Malaysia. Semi structure in-depth interview conducted for three deans from faculty of management from three selected universities. This study recommends the goods side of organizational innovation in Malaysian Public Universities that will also be applicable in higher education institutions in the GULF as well to GULF Countries.