ASSOCIATION BETWEEN HOTEL HUMAN RESOURCE MANAGEMENT PRACTICES AND ORGANIZATIONAL CULTURE

The purpose of this study was to understand the nature of human resource management (HRM) practices and study the concept of organizational culture in the midscale and upscale hotel organizations. Thus, the main theme of this study was an executive-level position in the HRM department/division of the hotel which included detailed examination on (1) the five different types of HRM practices such as HR planning, staffing, training and development, appraisal, and compensation; and (2) the three elements of organizational culture such as employee relations, creativity/risk-taking, and efficiency/pride emphasis. The next part determines the extent of association between the HRM practices and the organization's culture orientation. The number of hotel organisations included in the study was 50 hotels selected midscale and upscale hotels in the Klang Valley. The findings from this research indicate that overall HRM practices were found to be mixed with some inclination towards meeting current requirements whilst some were more geared towards future requirements. The organisation's culture orientation was relatively open and in support of employee-management relationships, some organizational support for employees' creativity and risk-taking activities, and employees' pride with their organizations.