A Study on the Headquarters' Staff satisfaction with the Availability of Welfare Facilities in Tehran University of Medical Sciences

Introduction: Given the increasing importance of human resources as the most important part of organizations in achieving their fundamental goals, successful companies and organizations will be those that have the ability to attract and retain highly skilled employees. Organizations should continue their activities with an attitude of retaining and loving their employees. In this case, the employees will not be considered as costs, and the employers do not try to reduce the number of them or their salaries and benefits in any occasion. In this regards, current study aims to investigate the level of satisfaction with the availability of welfare facilities among staff working in the headquarters of Tehran University of medical Sciences. Materials and Methods: In this cross sectional descriptive study, 238 employees working in Tehran University of Medical Sciences headquarters in 2012 were studied. Data were collected using a standard questionnaire consisting of three sections: demographic characteristics, employee’s services that welfare department currently offers and the services expected being offered by the department. Data were analyzed in the SPSS version18.0 and Microsoft office Excel software using descriptive and inferential statistics. Results: Satisfaction rates among 74.4% of the employees taking advantage of cash facilities and 86.6% of those enjoying non-cash facilities were 59.2% and 48.8%, respectively. 66.8% of those using insurance facilities and 88.7% of information facilities users rated their satisfaction as 39.5% and 63.8 %, respectively. 67.2% of the employees also enjoying the leisure and tourism facilities rated their satisfaction as 50.4percent. While there was no statistically significant relationship between the staff satisfaction with the facilities offered at all levels and demographic variables (gender, marital status, number of children and staff experience) in Tehran University of Medical Sciences headquarters, there was a statistically significant relationship between the work place and the level of employee satisfaction with non-cash facilities offered in Tehran University of Medical Sciences headquarters. Conclusion: While the highest level of headquarters' Staff satisfaction with services provided by Tehran University of Medical Sciences was related to information and cash facilities, the lowest level was associated with insurance facilities .The highest usage of facilities by the employees was associated with information and non- cash facilities provided by Tehran University of medical sciences while the lowest was related to insurance facilities.