SATISFACTION LEVEL OF PATIENTS IN OUT- PATIENT DEPARTMENT AT A GENERAL HOSPITAL, HARYANA

Various dimensions of patient satisfaction have been identified, from medical care to interpersonal communication. Well-recognized criteria include responsiveness, communication, attitude, clinical skill, comforting skill, amenities, food services, etc. It has also been reported that the interpersonal and technical skills of health care provider are two unique dimensions involved in patient assessment of hospital care. Patient satisfaction with the healthcare services largely determines their compliance with the treatment and thus contributes to the positive influence on health. This study was therefore undertaken with the aim to find out the level of patient satisfaction related to different parameters.