Balanced Scorecard in Service Operation Scenario
Journal: IMPACT : International Journal of Research in Applied, Natural and Social Sciences ( IMPACT : IJRANSS ) (Vol.8, No. 9)Publication Date: 2020-09-30
Authors : Meetu Kaul;
Page : 25-30
Keywords : Balanced Scorecard; Perceived Value;
Abstract
The studies for large service operation organizations where Balance Scorecard is quite commonly used. Is abundantly available. The literature is limited for small service operation organizations and the literature available mainly focused on the uses and limitations of the Balanced Scorecard..To understand the success story, the study was conducted using one service operation organization that succeeds in its attempt to implement the Balanced Scorecard successfully.
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