Strategy Implementation and Water Service Delivery in Garissa County, Kenya

— Water and Sewerage Companies in their respective regions face a myriad of challenges in trying to meet their mission of providing reliable, quality, affordable, sustainable sanitation and water services in a way that is well oriented to customers. Garissa County is among the areas that have a poor access to clean water due to dilapidated infrastructure and poor water quality. Hence, for water service providers like Garissa Water and Sewage Company (GAWASCO) to counter the various challenges, they need to have clear strategies. However, even with excellent strategic plans which define the company's ultimate goals, failure to implement these strategies would be detrimental to the excellence and effectiveness of delivery of water by service providers. The above concern forms the motive behind the study. The main purpose of this study was to assess the effect of strategy implementation on water service delivery in Garissa County. Specifically, the study sought to: establish the effect of resource mobilization on water service delivery in Garissa County; establish the effect of stakeholder coordination on water service delivery in Garissa County; determine the effect of infrastructure on water service delivery in Garissa County and determine the effect of change management on water service delivery in Garissa County. The study was founded on the resource based view theory, stakeholder theory and Kotter's Model. The study adopted a descriptive research design. The target population for this study was all the 180 employees working with Garissa Water and Sewerage Company in all cadres of management. The study used stratified sampling as well as simple random sampling to generate the sample. The study used primary data collected using semi structured questionnaires. Statistical Package for Social Sciences (SPSS) version 21 software was used to analyze the data where multiple linear regression analysis was conducted. The inferential statistics generated was used to check the relations between variables. A multiple linear regression model was used to show the link between strategy implementation and water service delivery in Garissa County. Quantitative data was presented descriptively and through statistical techniques such as tables and charts while the qualitative data obtained was analyzed using content analysis. The study found that strategy implementation had a positive influence on water service delivery. The regression results revealed that resource mobilization with a coefficient of 0.290 (p-value = 0.013); infrastructure with a coefficient of 0.181 (p-value = 0.028); change management with a coefficient of 0.312 (p-value = 0.011) and stake holders coordination with a coefficient of 0.305 (p-value = 0.044) were found to be significant and relating positively on water service delivery in Garissa County. The study recommends the management to assess other projects of financial gain as a source of revenue to meet the companies running expenses and expansion