Salesforce CRM: A new way of managing Customer Relationship in cloud environment
Journal: International Journal of Electrical, Electronics and Computers(EEC Journal)(2456-2319(Online)) (Vol.5, No. 3)Publication Date: 2021-05-03
Authors : Makrand Thakkar Rajesh Rajaan;
Page : 14-17
Keywords : Cloud environment; CRM; force.com platform; On- demand computing; PaaS; salesforce.com; SaaS.;
Abstract
With the appearance of distributed computing, associations are hoping to move their Customer Relationship Management (CRM) applications from an On-Premise environment or we can say local servers to an On-Demand environment that is on a cloud server. The on-Premise environment is when an association has the framework and programming inside its system. In On-Demand environment, an outsider has the base and programming and charges the relationship in light of its participation show. Salesforce is the principle On-Demand CRM thing.
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Last modified: 2021-05-03 15:07:41