THEORETICAL FUNDAMENTALS OF PROCESSING MANAGEMENT IN PHARMACEUTICAL COMPANIES

The relevance of the implementation and development of process management in pharmaceutical companies is substantiated in the article. This is due to the need to operate in market conditions, increased requirements for the quality of drugs, the social significance of drugs as a commodity. Insufficient theoretical study of the issues of the process approach in management is established. The available scientific developments relate to narrow applied aspects. Insufficient implementation of the process approach in the practice of Ukrainian pharmaceutical companies has been identified. The prerequisites for changing the management paradigm for pharmaceutical companies are systematized. The process of managing a pharmaceutical company is presented as a cyclical sequence of certain stages. The advantages of company management on the basis of a process approach are identified and systematized. They consist in ensuring transparency of all business operations, in the ability to analyze the consequences of work failures, in the timely identification and correction of errors, in the effective management of operating costs. An enterprise built on the principles of a process approach is more flexible and adaptable. The features of the structural elements of process management are considered. Process implementation technologies, requirements for «inputs» and «outputs», requirements for resources (personnel, equipment, tools, production environment, information), criteria for evaluating the effectiveness of the process, customer satisfaction. If the activity brings added value to the company (that is, firstly, the result of the activity is of value to the client, and secondly, this activity is expedient in terms of the costs of its implementation) then it is presented as a process. A process-oriented management structure allows pharmaceutical companies to remain competitive. Due to the technological and technical component and due to the use of modern tools in enterprise management.