APPLICATION OF AI/ML/NLP TECHNOLOGY INTO THE BUSINESS PROCESS MODELLING

The business process modelling proved to be an effective way in creating quantifiable and qualitative business impact with efficient use of digitized techniques for enhancing the business growth in the fiercely competitive and commoditized market. The various aspects of the business process that are taken into consideration results in increasing the efficiency and productivity of key metrics associated with with the business agility. Hence, the use of the automated systems such as machine learning, artificial intelligence and natural language processing has improved the operational activities of the business evolving rapid and cost- efficient changes in the market environment. Therefore, the present study aims at analyzing the various applications of AI, ML and NLP techniques in the business process modelling. This has been considered as a major goal of this review study. Also, findings and discussion has been depicted by analyzing the literature review which focuses on the effectiveness of using these automated techniques into the business process modelling.