THE DETERMINANTS OF WORK ENGAGEMENT AND ITS EFFECT ON TURNOVER INTENTION AND DISCRETIONARY EFFORTS : EXAMINING THE MODERATING EFFECT OF ORGANIZATIONAL CULTURE, A PILOT STUDY

A substantial body of research has advocated that work engagement has positive and negative predictors and outcomes. However, little research has been conducted in hotel industry. Therefore, the objective of this study is to present a proposed model linking the determinants of work engagement and its effect on turnover intention and discretionary efforts. Organizational culture has been proposed to be a moderator in the above?mentioned relationship. A review of literature to support the proposed linkage within the Malaysian industry is provided. But, before conducting this real study, a pilot study was conducted to optimize clarity, readability, face validity and reliability of the study variables.