From e-Government to Public Value Creation

Public value as a relatively new term argues that public services are distinct in character because they are characterized by citizens' rights to services that have been approved and funded through certain democratic processes. In a simpler way, public value is proportional to the desire to maximize shareholder value in the private sector. It is designed for executives to think about what is valuable in the service they are working for and to consider how effective management can make the service as efficient as possible. On the other hand, public organisations are obligated by the law to ensure quality in public services to the citizens (Tsotsolas, 2010). From this point of view, governments across Europe face the challenge of providing more valuable, responsive, efficient and effective services (Tsotsolas and Drosos, 2010). Furthermore, the current social, economic and technological developments are leading towards the emergence of a new generation of eGovernment Services (European Commission, 2014) and from this point of view these developments could bring value for society and how the public sector should innovate to foster their use and maximize their impact on society. In this paper we aim to define the term of public value and discuss the main advantages in the public sector?s services through the implementation of E-government practices and examples.