An Enhanced Model for e-Government (A Comparative Study between Jordanian and Iraqi Citizens)

The application of the e-Government systems differs from one country to another, based on the government strategies and limitations. Also, the e-Government system itself differs from one country to another, based on the system analysis, features, and complexity. In this research, a new proposed conceptual model of e-government system is developed. Also, all possible technical factors that affect the citizens' behavior and decisions towards relying on the e-Governments system in two different countries which are Jordan and Iraq are studied and investigated. Also, it has studied improving Iraq e-Government system based on comparison between Iraq and Jordan e-Government system and benefiting from Jordanian experiment, which is considered the elder in its uses and application. The methodology was based on two sources; the primary source is based on the questionnaires were distributed on samples of 500 Iraqi citizens, where 450 questionnaires were collected. Besides that, the same questionnaire was distributed to a similar sample in Jordan for the purpose of comparison objectives to determine the gap between the two nations. The results of questionnaires showed that most of Iraqi citizens are not satisfied with the current Iraqi e-Government system in terms of several aspects, such as: user interface, security, services, and overall performance of the system. Also, the results showed that most Jordanians are satisfied with Jordan e-Government system. Based on previous indications, Iraqi e-Government system framework was developed to meet the Iraqi requirements. The new framework was introduced, database management system was also indicated besides to represent strategies of system in dealing with official documents instead of traditional methods.Moreover, the secondary source (desk research) which discussed many previous e-Government frameworks, which were introduced and analyzed to indicate its weakness as well as benefiting from them in the enhancement process for the new framework of Iraq e-Government. The new Iraq e-Government framework will be suitable for all applications because it has enhanced all issues that the Iraqi citizens faced and experienced.