A Study on Role of Information Systems in Banking Sector

In the current era of competition, the use of computers and allied technologies has become inevitable and it has been well recognized that Information Systems (IS) plays different roles in different industries. This paper makes an attempt to explore the role of IS in the banking industry, i. e. between public sector, private sector, and foreign sector banks operating in India. The study indicates that IS plays supportive and strategic role in any public, private and foreign sector banks. In this paper, the data about the use of information system in four banks i. e. Axis Bank, ICICI Bank, State Bank of India and Standard Chartered has been taken to understand its use in different banks whether it is a public, private or a foreign bank in India. The paper concludes that IS is important in almost all the functional areas of any bank i. e. HR, Marketing, Finance, etc. It also helps in risk management and cash management along with maintaining long run customer relationship.