Reengineering and Automation of Business Processes: A Case Study with Universities Travel Request Business Process

The acceleration evolution in the business world makes the traditional business process that focuses on the success of each department individually, ignoring the organization vision and its success, not feasible. Therefore, business process management started to transform their business processes to be more automated which increase the productivity and achieve the business goal. This transformation leads the business processes to be reengineered to meet the new vision. This paper addressed the travel request at universities and how its cost influence universities budget as well as that create a bias between employees and their managers as there are no limitations for the travel approval. In this paper, an implementation of a business process reengineering using Bizagi platform is presented, to enhance the travel request business process. The reengineering involved specifying entitlement to reduce travel costs and increase the transparency between employees and their managers. A simulation to the new business process is then performed to analyze different benefits by the new To-Be Model.