Performance Analysis of Implementation of Construction Projects with Customer Satisfaction Index (CSI) in Building Projects
Journal: International Journal of Science and Research (IJSR) (Vol.8, No. 12)Publication Date: 2019-12-05
Authors : Tutang Muhtar Kamaluddin; Armin Basong; Jesica Margaretha Sane;
Page : 608-613
Keywords : Performance; Satisfaction; Project; Building;
Abstract
Construction projects with different backgrounds and interests determine the overall performance of the project. Due to the different interests of contractors and service users can cause problems during construction, one of the problems caused by service users such as poor communication, late payment and final design changes. This study aims to determine the variables that affect the level of service user performance and satisfaction level perceived contractor to service users in a multi-storey building project. The study consisted of 6 variables on project performance, finance, decision making, management capability, contractor support and attitude developed into 37 questions on 30 (thirty) respondents. The method used is Customer Satisfaction Index (CSI). Based on the results of data processing using Customer Satisfaction Index (CSI) obtained by the contractor's satisfaction level of 73.40%, it is categorized that the contractor is satisfied with the service user's performance in the multi-storey building project in Palu City. In this case the satisfied category is included in the value of the satisfaction index. Contractor's satisfaction ranges from 66% - 80.90%. Thus, CSI is used to calculate all contractor satisfaction to service users in general by looking at two sides: the level of importance and the level of satisfaction
Other Latest Articles
- Cashewnut Shell Oil as Effective Antibacterial Compound and its Effect in Staphylococcus aureus
- Cardiovascular Morbidity and Mortality in the Cardiology Service of the University Hospital Point G
- The Development of Relations in Different Ways of Ionic Strength and the Proportion of Adsorption Sodium Adj.RNa to Some Soil in Central Iraq
- Paediatric Difficult Airway and Anaesthetic Management in a Case of TMJ Ankylosis: A Case Report
- A Study of Nature of Peoples Participation in Sant Gadgebaba Gramswachata Abhiyan: Special References in Hingoli District Rural Area
Last modified: 2021-06-28 18:33:10