Patients Satisfaction at Emergency Departments in Baghdad Teaching Hospitals

Introduction providing high quality services in emergency department promotes patient satisfaction (PS) that depends on patients perception which is considered pointer for quality measurement this study has aim to assess patients satisfaction in emergency department (ED) in a sample of Baghdad teaching hospitals. Methods Descriptive analytic design study using questionnaire to collect required data by self-report method. The current study used Valid and reliable Brief Emergency Department Patient Satisfaction Scale (BEPSS) in a sample 114 patients selected by non-probability (purposive sample) based on including criteria and Excluding criteria Descriptive Data and Inferential data analysis were done by statistical package for social sciences (spss) version 20 and p value 0.05 considered significant. Results 114 participants were involved in this study where their mean age was 36.12 years old. Total satisfaction assessment was fair with mean score (3.15). Poor level revealed for following items the environment of the emergency room was calm and quiet, Emergency room was well equipped, the environment of the emergency room was hygienic, the physician spent a sufficient time examining me, and the waiting time before seeing the doctor was appropriate with mean scores respectively as follows (2.85, 2.94, 2.91, 2.88, and2.95). significant relationships found between overall satisfaction assessment scores and some demographic variables (marital status, residence, and time of entry to emergency department) at p value 0.05. Conclusion fair satisfaction level has been detected in this study regarding overall assessment. To improve satisfaction of patients, Efforts should be done toward improving all fields studied at this study and more specifically focus toward calmness and quietness, hygienic issues, time of exam for patients by physicians, and shortening waiting time at emergency department to raise PS and improve quality of services at ED.