Evaluation of Technical University of Mombasa Competitiveness on Staff Competence and Infrastructure: Soft System Methodology

Technical University of Mombasa (TUM) has encountered stiff competition from other universities on a wide and diverse attributes. We analyze two of competitive attributes, staff competence and infrastructure, using Soft System Methodology (SSM). When attributes are inter-twine, complex, and difficult to analyze with traditional methods, Soft System Methodology becomes handy to tackle the messy situations using the systems thinking approach. The results of the work offers several recommendations to TUM notably marketing, investing in ICT facilities, creating research environment, improving sporting facilities, strengthening the new satellite campuses, facility management, among others.