Impact of the Invoice System at Regideso/Sud-Kivu (A Public Enterprise to Supply Potable Water) on the Payment of the Invoices by the Customers of the Household Grade, South Kivu, Eastern D.R. Congo

The present study aimed at appreciating the impact of the invoice system at REGIDESO/South-Kivu on the payment of the invoices by the customers of the household grade. In order to achieve the assigned goal, a retrospective study was conducted at the Provincial Management of REGIDESO/Sud-Kivu to the customers of the household grade from year 2010 to 2016. The data-gathering was carried out using the customer satisfaction questionnaire addressed to 540 persons of the household grade in six Agencies of the afore said Direction. The encoding and the statistical processing of these data were carried out by the Excel2007 and SPSS17 multilanguage softwares. At the end of the investigations, we came to the results that 334 out of 540 subjects surveyed, that is 61.9 % and 163 out of 540, that is 30.2 % successively acknowledged that the system of invoicing at REGIDESO/Sud-Kivu is unsatisfactory and satisfactory, 8 % abstained of the afore mentioned question. All the subscribers support that the REGIDESO has not put at their disposal the intelligent meters yet.292 out of 540 domestic customers, that is 54.1 % are charged in a lump sum while 248 out of 540, that is 45.9 % are invoiced on the basis of indices found in the meter. The present study highlighted the negative impact of the current system of invoicing of REGIDESO/Sud-Kivu on the payment of the invoices by the domestic customers. The invoicing based on real consumption, the adaptation to the standards of new technology could correct this negative impact.