Analysis of Non-Cash Social Assistance Policy in Tangerang

In 2017, Indonesia changed the provision of Rastra rice social assistance to non-cash social assistance in 44 cities across Indonesia. This study was conducted to determine the satisfaction level of Beneficiary Family (KPM), to analyze the gap between the implementation of non-cash social assistance program and KPM expectation, to analyze the policy evaluation that influence KPM satisfaction, and to formulate strategies that can improve the implementation of non-cash social assistance. This study was conducted in Tangerang with total sample of 104 respondents. The data analysis methods used in this study were gap analysis, SEM (Structural Equation Modeling) and CSI (Costumer Satisfaction Index) method. The finding of this study showed that 50 % of the KPM have expressed their satisfaction with the non-cash social assistance policy. The implementation of all the indicator variables was still below the KPMs expectation. The policy evaluation has significantly influenced the satisfaction level of KPM. To improve the performance of non-cash social assistance, there were 8 priority indicator variables rating that should be immediately followed up to improve the performance of non-cash social assistance in the future.