The Effects of Miscommunication between Supervising Officers and Supervised Employees on Company Attrition and Employee Resignation

The objective of this paper is to identify the determinant factors that affect employee resignation from the company. One factor that is concentrated upon by the research study is the existing relationship between an employee and his supervising officer. The basis of workplace conflict is patterned according to De Bonos definition of conflict, which is a result of differences in either interest, values, actions, views or directions. Attraction-Selection-Attrition is the Theoretical framework basis for the research study. Two sets of data gathering procedures were conducted. An equal number of employee and officer respondents were asked to answer a set of questionnaires that were categorized according to workload, goals, personality, career advancement, and organizational management. Using descriptive statistics and reliability scale, significant factors affecting employee resignation were identified. The results of the two data gathering procedures showed that the highest factor that contributes to employee resignation is financial remuneration, followed by career advancement. It was also concluded that a supervising officer will more likely resign from the company due to a conflict with the higher management than an employee who is in conflict with his immediate supervisor.