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Ranking the technical dimensions of e-banking service quality evaluation models using Analytical Hierarchy Process
Journal: Advances in Computer Science : an International Journal(ACSIJ) (Vol.4, No. 1)Publication Date: 2015-01-31
Authors : NoorMohammad Yaghubi; Seyed Morteza Seyedin;
Page : 37-43
Keywords : E-Service quality; Bank industry; AHP; Technical dimensions; Quality;
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Abstract
With the expansion of internet, delivering e-services are rapidly growing in the bank industry. Therefore improving e-service quality for delivering better services is one of the most important areas of activity for banks. One of the most important aspect ...
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Last modified: 2015-02-01 18:06:42