Difference in Beliefs, Consumer Attitudes towards Fast Food Restaurants in Gwalior Region
Journal: International Journal of Scientific Engineering and Research (IJSER) (Vol.3, No. 5)Publication Date: 2015-05-05
Authors : Pratima Singh;
Page : 31-36
Keywords : Fast food; Customer attitude; Fishbein multi-attribute model; Salient beliefs; Paired t-test; Descriptive Statistics.;
Abstract
Fast food becoming popular day-by-day in Gwalior with globalization. Prior study identified customer attitude towards fast food restaurants. The study was conducted at Domino-s, Pizza Hut and McDonalds of Gwalior region. Primary data was collected by using survey method (n = 60). To achieve the objective of the study salient beliefs taker were atmosphere, food quality, price, service quality, staff behavior and order placement time. Fishbein multi-attribute was used to test customer-s belief and evaluation towards these fast food restaurants. Five point likert scales was used in the questionnaire. Statistical tool used was paired t-test for comparing customer attitude towards each fast food restaurants individually. Results indicate that customer attitude towards each fast food restaurants differs in Gwalior region and hypotheses were rejected.
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