Grievance Redressal Mechanism: A Comparative Study between Coastal & Non Coastal Districts of Odisha

The School Student Helpline is a unique initiative launched by the S & ME (School & Mass Education) department, Government of Odisha to redress the school related grievances lodged by the children, parents as well as community members. The present research work is based on the comparative analysis between the coastal and non coastal district s of Odisha. The study emphasis on the reasons behind the gap in receiving the no of grievance in coastal and non-coastal areas, the functioning of the system, response of the people and last but not least the strategy for further improvement in the mechanism.