Mediating Role of Quality of Work-Life in the Relationship between Employees Empowerment and Organizational Performance Using Balanced Scorecard

This study aims at clarifying the mediating role of quality of work-life in the relationship between employees' empowerment and organizational performance using balanced scorecard. The study population consists of all the employees of cement companies in Jordan. The number of employees in the researched companies is (1564) individuals, and the study used a proportional stratified random sample. Consequently, (307) questionnaires were distributed, and (217) valid questionnaires were retrieved. To test the study hypotheses, the Partial Least Squares Structural Equation Modeling (“PLS-SEM”) software was used. Path analysis was conducted to find out the effect of the independent variable on the dependent variable through the mediating variable. Accordingly, the results show that there is an impact of employees empowerment represented by (influence, competency, self-orientation, the meaning of work) on organizational performance represented by (customer satisfaction, internal processes, innovation and learning, environmental performance). There is a partial mediation of work-life quality in the relationship between employees' empowerment and organizational performance. Based on the results reached, the study include some recommendations, the most important of which are: that senior management should continue to support the empowerment process as a well-established management approach, and increase interest in aspects of the quality of work-life in cement companies because of their importance in improving organizational performance. More future researches on empowerment, organizational performance, and quality of work-life could be conducted in other organizations.