The Impact of Information and Communication Technologies on the Performance of Human Resources Management and the Mediating Role of Artificial Intelligence

This study examines the effect of information and communication technology ICT on human resource management performance through the mediating role represented by artificial intelligence AI within human resource departments and the IT division. Using survey data including 179 respondents and a factor analysis framework, we find that ICT engagement, as measured by management decision support systems, enterprise resource planning ERP , data access and analysis DAA technologies, process support and improvement PSI technologies, and communication technologies, has a positive and statistically significant effect on human resource management performance. Similarly, we find that artificial intelligence and information and communication technologies are positively associated with human resource management performance. The results imply that companies should do their best to promote and facilitate the engagement of ICT and AI to improve their HRM performance as well as their information system, which will produce positive results for the company structure. Kourda Hayat | Pr. Trebucq Stéphane "The Impact of Information and Communication Technologies on the Performance of Human Resources Management and the Mediating Role of Artificial Intelligence" Published in International Journal of Trend in Scientific Research and Development (ijtsrd), ISSN: 2456-6470, Volume-5 | Issue-4 , June 2021, URL: https://www.ijtsrd.compapers/ijtsrd42380.pdf Paper URL: https://www.ijtsrd.commanagement/management-development/42380/the-impact-of-information-and-communication-technologies-on-the-performance-of-human-resources-management-and-the-mediating-role-of-artificial-intelligence/kourda-hayat