A STUDY ON EMPLOYEE SATISFACTION AT TELENGANA STATE ROAD TRANSPORT CORPORATION (TSRTC) EMPLOYEES MAHABUBNAGAR BUS DEPOTJournal: International Journal of Engineering Sciences & Research Technology (IJESRT) (Vol.4, No. 1)
Publication Date: 2015-01-30
Authors : G.Santosh Kumar; P.Shirisha;
Page : 802-808
Keywords : Employee satisfaction; Employee engagement; Productivity; Customer Satisfaction;
Employee satisfaction is used to describe whether employees are happy and contented and fulfilling their desires and needs at work. Many measures purport that employee satisfaction is a factor in employee motivation, employee goal achievement, and positive employee morale in the workplace.Employee satisfaction is crucial to the success of any business. A high rate of employee contentedness is directly related to a lower turnover rate. Thus, keeping employees’ satisfied with their careers should be a main concern for every employer. While this is a well known fact in management practices, economic downturns like the current one seem to cause employers to ignore it. In order to execute well-informed business decisions, managers need more than a ledger of numbers to understand what is really taking place “on the front line.” The employees who work day to day with the customers can provide invaluable feedback drawn upon first-hand experience. Encouraging bidirectional communications in this matter can create an organizational culture that breaks down silos and fosters teamwork between management and their staff. This type of employee-centric culture has an effect that extends beyond the internal sphere of an organization ? it can actually affect a company’s bottom line with a direct and noticeable impact on profits. Extensive research has shown that motivated and satisfied employees tend to contribute more in terms of organizational productivity and maintaining a commitment to customer satisfaction.
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Last modified: 2015-02-09 23:05:11