MITIGATING COVID-19 IMPACT ON FUEL RETAIL SERVICES USING TECHNOLOGY

Covid-19 has completed transformed the way we work, with Zoom and Slack replacing traditional physical meetings. While a lot of innovation has been seen in customer engagement (no-contact deliveries, etc.) and sales, one aspect which has received lesser attention is safety and compliance. It is especially true in sensitive industries like fuel retail, where 100% health and safety compliance is necessary for delivering a secure, trustworthy customer experience. One of the primary areas of human interaction is payment, where digital payments can play a significant role in mitigating the health risk arising out of the physical exchange of cash