A Conceptual Framework for Detecting and Analysing Website Performance Anomalies

Anomalies in website performance are very common. Most of the time they are short and only affect a small portion of the users. However, in e-commerce an anomaly is very expensive. Just one minute with an underperforming site means a big loss for a big e- commerce retailer. E-commerce web site operations are heavily transactional and prone to small, short time failures. Anomalies are sometimes small, and as such, they are not caught by the retailer web operations. However, the customers do perceive these anomalies. This paper highlights the major websites anomalies and formulates a conceptual framework that analyses them