The Clinical Risk Management (CRM) Assessment at Dr. H. Abdul Moeloek Hospital, Regional Public Hospital in Lampung Province Indonesia, using Briner's CRM Instrument in 2020

Every year the number of patients who died because of patient safety problems exceeds the number of patients who die from AIDS or breast cancer. Several studies in Indonesia, show that the implementation of patient safety has not been optimal. To achieve hospital services that ensure patient safety, risks need to be properly managed by the hospital. Clinical Risk Management (CRM) is a special form of risk management that focuses on clinical processes that are directly and indirectly related to the patient. CRM plays an important role in improving patient safety in the hospital. Dr. H. Abdul Moeloek Hospital, Regional Public Hospital in Lampung Province Indonesia, is a big hospital and is required to use CRM to manage patient safety. It is necessary to assess the maturity level of the Dr. H. Abdul Moeloek Hospital in supporting the improvement of health services that have a positive impact on community satisfaction.CRM maturity level in Dr. H. Abdul Moeloek Hospital in 2020 is measured using the CRM instrument through a survey. The survey was conducted on 221 respondents composed of four professional groups: doctors, nurses/midwives, heads of wards, and Quality and Patient Safety Committee. The CRM index is divided into two groups: the hospital/organization level and the service level. CRM maturity level assessment of Dr. H. Abdul Moeloek Hospital in 2020 showed positive results:Hospital/organization level (H1) at the high level of 80.1% and the low level of 19.9%, andService level (S1) at the high level of 97.3% and the low level of 2.7%. The results obtained for the overall CRM index were 94.6% at the high level and 5.6% at the low level. The CRM maturity level in Dr. H. Abdul Moeloek Hospital, Regional Public Hospital in Lampung Province Indonesia, in 2020 is at a high level, both at the organizational/hospital, service, and overall.