The Influence of Quality of Dental Health Services on Trust in West Sulawesi Province, Indonesia

Purpose: To evaluate patient confidence in the quality of community dental and oral health services from various dimension. Materials and Methods: This research was conducted in Polewali Mandar Regency in 2019 and used a pilot path finder design. The subjects consisted of 458 participants. Data was collected using a questionnaire which had been design in accordance with this survey. The questionnaire included 67 questions with responses in the form of bad, poor, moderate, good, very good. Questions about confidence in dental and oral health services were grouped into four dimensions, namely the dimensions of ability, kindness, integrity, and confidence. Confidence was analyzed using the F-test and multiple regression. Results: Service quality dimension which included dimension of registration, doctors, and pharmacy had an influence on community confidence wih a P value < 0,05. Conclusion: The quality of dental and oral health services in Wonomulyo sub-district and Bulo sub-district, Polewali Mandar Regency, had a signicant influence on community confidence.