Satisfaction Versus Motivation in EFL Teaching Environment: a case private university

Student satisfaction is considered an important factor in terms of quality in competitive educational arena and education is taking a vital role in national development. Further, private education is thriving and improving service quality becomes competitive in educational environment, for there is an increasing interest and up to date standard service in respect of universities which are both necessarily required and expected from respective students. This survey attempted to investigate the essential factors on student satisfaction. A combination of qualitative and quantitative approach was employed in this study. In the context of active learning environment, this study can be utilized to assess and measure perceived university satisfaction to acquire and validate an instrument. The objectives of the survey were to identify student expectations from the university for their future success, to clarify the importance of educational environment on student satisfaction, to identify the better environment which fosters success and also to identify which facilities are available to give students the ground to support in their study and which are not available currently. In this study, the questionnaire was done for measuring the student satisfaction on university considering six-factors to acquire students’ responses and identifying their approaches with respect to studying in higher education. The main aim is to identify and evaluate those factors which affect student satisfaction in private university environment. During study, a questionnaire was given to students around 500, A 342 return was received. The questionnaire was done in two sections separately in order to compare student views about university in general and in particular accordingly. This study revealed that satisfaction model of education gives a ground to student-centered learning that causes effective teaching/learning, improves communication skills, and supportive learning environment. Institutional evaluation seems indispensable in the competitive educational environment The results demonstrated that students give more importance to academic staff, teaching, and relationships apart from technology, administration, and campus facilities. The results require that private educational institutions should take into consideration these 6 factors while allocating their resources for satisfying student expectation as well as competing with the challenging educational world.