Green Supplier Selection Based on Customer Needs Using Markov Chain and MCDM Method

Supplier selection is a problem that has been widely discussed and addressed from different angles, but few works address the supplier selection problem by considering the needs of customers. After a literature review of the studies done on this topic none of them considered the changing desires and behavior of customers when evaluating green suppliers. This contribution then, will aim to design a green supplier selection model based on customer need using a recent MCDM decision making method and the Markov chain. The Markov chain is used to model and track changes in customer preferences and find a transition model. Then the (BWM) method is used to select the best ecological supplier.