THE DETERMINATION OF THE FACTORS AFFECTING EMERGENY SERVICES

The present research which aims that determining the factors that affect the provision of 112 emergency services in the province of Konya, is a descriptive research. The present research was conducted in 2014. The universe of the present research is 800 health personnel working in 112 stations in the province of Konya and its districts. 210 voluntary participants form the sample of the research. The data of the research were collected using the questionnaire form developed by researchers. The questionnaire form consists of 88 items, 15 of them are socio-demographic. The answers to the questions are 1- Strongly disagree to 5-Strongly agree.Statistical analyses were evaluated by using SPSS program and descriptive statistics were used on the collected data. At the end of the study, it was concluded that negative working conditions, the lack of staff in terms of quantity and quality and some organizational problems affected the emergency services negatively.