THE IMPACT OF TQM PRACTICES AND ORGANIZATIONAL LEARNING CAPABILITIES ON INNOVATION PERFORMANCE IN HIGHER EDUCATION INSTITUTIONS

Nowadays, innovation performance has become the source of organizations to gain competitive advantage and sustain their position in the market. The higher education institutions are facing challenges in implementing quality management to improve innovation performance and gain a competitive advantage. The primary aim of this paper is to develop a conceptual model for higher educationto improve innovation performance by improving their quality management practices as well as improving their organizational learning capabilities. The model developed in this study is supported by the previous literature. This paper emphasizes thattotal quality management (TQM) practices (top management support, customer (student) focus, continuous improvement, employee involvement) as one set of practice and organizational learning capabilities affect the innovation performance. The support of literature was added by consulting the databases such as JSTOR, ScienceDirect, Emerald,Tylor and Francis. The keywords used to find the related literature are Innovation in the education sector, Innovation performance, TQM and innovation, Organizational learning and innovation etc. The recommendations and conclusion of the paper are presented at the end.