Making logistics decisions from the perspective of changes in company's IT system

The paper aims to present the issues of making logistic decision with regard to changes in the IT system companies and their verification in practice. The area of research are customer service processes in the logistics center, which is characterized by service activities. The IT customer service system in logistics centers prevents the disruption in functioning the tested entity and improves the efficiency of the company. Due to the rapidly increasing amount of information processed in logistics centers, IT system affects the efficiency of customer service in the audited company. The applied method of research are literature studies and analysis of dynamic phenomena by using aggregate indices.