ENSURING OF STANDARDS FOR THE PROVISION OF ADMINISTRATIVE SERVICES AS THE MAIN WAY OF REALIZING THE RIGHTS OF CITIZENS IN THE EXECUTIVE BRANCH

The article is devoted to the topical issue of the importance of ensuring standards of administrative services in Ukraine, the application of international experience in the provision of administrative services for the sake of improving the efficiency and quality of services provided. The main directions of development and reforming of administrative services through their standardization, the main ways of ensuring the rights of citizens to receive administrative services are defined. Listed the main standards of administrative services, which are the most important to achieve prompt, efficient and quality provision of public services to the population. The sphere of providing administrative services has been studied and numerous problems in this area that need immediate solutions have been identified. Ways of solving the existing problems have been proposed in order to increase the satisfaction of citizens with the services received and to improve the standard of living of the population in the state. In addition, in our study we have analyzed the world experience of standardization of provision of administrative services, which demonstrates that the policy of many modern states is aimed at achieving more efficient and high-quality work of executive authorities, and the main goal of which is to increase the satisfaction of the population with the services received, the realization of the rights of citizens in the sphere of executive authorities and the formation of permanent relations between the person and the state. The authors of the article note that the sphere of administrative services is an integral part of life of each citizen of Ukraine and that is why providing the population with quality and affordable conditions for receiving public services should be one of the most important tasks that should be solved by executive authority.