ENHANCING EMPLOYEE SATISFACTION IN OUTSOURCING FIRMS: AN EMERGENT CASE SCENARIO OF FUTURE EXPECTATIONS

Indian BPOs have been in news for certain contradictory issues. While this industry is able to create more employment on the other hand is facing the problem of attrition. Although these issues have been addressed from different perspective, more and more researches are required to understand the employment trends and employee expectation and satisfaction, may be in the local level. An online survey was conducted at Mumbai to address compensation issue in different BPOs. 106 respondents selected on the basis of snowball sampling fully completed the survey. With the help of descriptive statistics and correlation tests findings were generated. Overall it was found out that BPOs are no more considered as stepping stones to other jobs rather are thought of as long term career prospects. And the compensation satisfaction was highly correlated to job satisfaction among the respondents. The research is highly significant in determining the future path for the outsourcing firms for maintaining a harmonious between the expectation and satisfaction balance amongst its employees.