Patient's Satisfaction Level at Health Facilities in Vietnam: System Overview Study, Peroid 2006-2021

Purpose: The study was to confirm the satisfaction level and related factors of patients with medical services in health facilities. Design/methodology/approach: Systematic review through searching, synthesizing and analyzing 35 studies published in peroid 2010-2020. Findings: The satisfaction level of patients is quite high (satisfaction rate is over 70%, average score is over 3.5). Factors with high satisfaction rates include: Information transparency; Behavioral attitude and professional capacity of medical staff. Factors with not high satisfaction rates include: Infrastructure; Accessibility; Service results. Factors that are not/least related include: age, sex, living area. Related factors: Waiting time for medical services, time for treatment, Infrastructure. Originality/ value/ implication: A systematic review to provide general information on the the satisfaction level and related factors, analysis of strengths, weaknesses and deficiencies that need to be supplemented for further studies on this issue.