The Impact of Technostress on Employees' Well-Being: The Role of Work Engagement and Perceived Supervisor Support

The purpose of this research is to comprehend the impact of technostress on employees' well-being: the role of work engagement and perceived supervisor support. This research is conducted in a developing country of Iraq during COVID-19 as a contextual variable where no previous literature in this context could be found which is considered as a scientific gap and needs to be explored. The population of this study is Iraqi employees. As for the research sample, it is limited to any Iraqi employee who used ICT in any organizations on a daily basis. A self-administered questionnaire distributed via Google forms online. The convenient snowball sampling method was used on social media and personal contacts as it lets respondents recruit others through liking, commenting, or sharing the post. A total of 179 individuals participated in the survey. As for the finding, controlling for age, gender, education, and computer literacy, we found that there is no significant relationship between technostress and work engagement, and technostress and perceived supervisor support unlike what is written in the literature. However, a significant positive relationship between perceived supervisor support and work engagement has been found we presume it?s the impact of COVID-19 which made employees depend on supervisors for support. The practical implication of this research demonstrates that technostress may have different impacts depending on location and time. HR and organizations in Iraq can make use of this research and utilize it as a benchmark to measure well-being in their organizations.