Decision Support System Using Social Intelligence?

The main motto of this research work is to model a natural language processing toolkit to extrapolate users’ opinion or sentiment analysis for delving of feedback with regard to a product, person or thing using the means of social media interactions. A mechanism behind the data gathering using social networking sites is done with the natural language processing and imparting them to a natural language model for observation. It has become critical for enterprises to unlock customer sentiment embedded in the huge amount of social media data so that they can quickly respond to complaints and improve their product quality. Thus the proposed methodology will gather user comments from social networking sites apply natural language processing technique to analyse the sentiments that will assist in decision making of the organisation. We will also be checking the validity of the result obtained comparing the results obtained by polls survey and by natural language model.