EVALUATION OF THE IMPACTS OF TRAINING ON EMPLOYEE PERFORMANCE IN THE UK HOTEL INDUSTRY: AN ANALYSIS OF EMPLOYEES’ PERSPECTIVES AT MARRIOTT INTERNATIONAL

The purpose of this paper is to evaluate the impacts of training on employee performance in the UK hotel industry. It has also analyzed the impacts of on-the-job training on employee performance, the impact of off-the-job training on employee performance, and the impact of online training on employee performance at Marriott International hotels. This study was conducted based on the positivism philosophy and deductive approach. Three hypotheses were developed based on theory and literature associated with training and employee performance. Primary data were collected from the employees who participated in different types of training provided by Marriott International hotels. An online questionnaire survey was conducted through the Kwik Survey platform to collect primary data from the respondents. A sample of 172 employees was chosen through a voluntary response sampling technique. The primary data were analyzed through SPSS using standard deviation, mean, correlation, regression, and charts. This study found that on-the-job training and off-the-job training have a significant impact on employee performance, while online training has no significant impact on employee performance. It has been found that on-the-job training has a significant impact on employee performance as β = 0.846, and p = 0.000. Similarly, off-the-job training has a significant impact on employee performance as β = 0.572 and p = 0.26. But online training has no significant impact on employee performance as β = 0.301 and p = 0.276, which is more than 0.05. Similarly, evaluation of the mean scores for employee performance variables suggested that every variable of employee performance has a mean score of more than 3 out of 5, and the mean score for overall employee performance is 4.03, which equals 80.6%. This means employee performance at Marriott International hotels based on employees' own ratings is highly effective.