Sustainable Disruption of AI for Airport 4.0

The aim of this study is to develop an integrated, decentralized, streamlined system, as even with new initiatives, many systems and processes used remain siloed and fragmented. Connecting processes and stakeholders would be key to innovation and would result in an integrated system linking the Internet of Things to the User Experience in line with Airport 4.0. The data has been collected from various sources such as journals, articles, blogs, websites, books, research papers, government and regulatory documents, e-journals, magazine articles, presentations, and reports. Data analysis has been carried out by thematic analysis based on theoretical and conceptual frameworks. Theory is presented that emerged from the research findings and analysis on carrying out a thematic analysis. This study fills previous gaps in the literature on artificial intelligence and its customer-focused use leading to sustainability, in line with Airport 4.0.