Design and Development of Chatbot Request System

The Web-based Chatbot Request System is Chatbot system that will handle the requests of the users to process the requested files and documents through an online website. This study will make the process less time consuming and requires minimal effort which will help and benefit the user and the university. The system is designed to handle the request of the end-users via online by making a query. The Web-based chatbot request system currently runs on a free hosting website with two sets of account:(1) the administrator which are intended to be handle by employee who will process the requests, (2) the users account for the students of NEUST. The system has different functions and level of access based on the respective accounts. The system was developed using the Agile Model as the standard development method of the system. The system uses HTML, CSS as its front-end and PHP, JavaScript, and MySQL as its programming language for the back end. Based on the review of IT Experts and end-users, the Web-based chatbot request system obtained a rating of 3.54 with a qualitative description of highly effective.